enVision: Log Record Change: Log index above newest record collecting Windows logs

enVision: Log Record Change: Log index above newest record collecting Windows logs

Fact

RSA enVision 4.0 SP2

Symptom

Log Record Change: Log index above newest record

Cause

Three are three known reasons for getting this error.

Fix

The event log on the device was disabled

enVision has become out of sync with the counter of the log. Fixed by deleting the Windows device in enVision and readding (under Manage Windows Service). Running "wintool reset" will also clear th e condition.

The administrator was clearing out/deleting event logs

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