Envision Enhancement Request Procedure

Envision Enhancement Request Procedure

Fact

Envision (All Currently Supported Versions)

Request for Enhancement

RFE

Symptom

How do I submit an enhancement request and when are they addressed?

Fix

Submit a Request

To submit an enhancement or feature request, all you need to do is to open a normal Technical Support case or submit a request via the following URL;

http://www.rsa.com/go/partners/suggest_new.asp

Approval Process

Enhancement requests are reviewed by Product Management for consideration in future releases. While every enhancement request is considered, there is no guarantee that an enhancement request will be incorporated in a future release. Should you wish to escalate, prioritize or receive an estimate on the expected delivery, please obtain the Enhancement Request reference number from Technical Support and contact your RSA Sales team

After the enhancement request has been submitted, the Support case will be closed. Further progress is made by contacting Sales

Event Source Updates

For some devices, newer versions are already supported through the latest Event Source updates. You should download and apply these first before submitting any enhancement request.

You can find those here:

https://knowledge.rsasecurity.com/scolcms/sets.aspx?product=content_updates

-Regards,

Blackhattrick blog

(Googlethewebsite.blogspot.com/blackhattrick.blogspot.com)